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Shop Policies

Shop Policies

Shipping within the United States

All of our jewelry is handmade and at times made to order. We only deliver by insured shipping through USPS, Fedex or UPS. Made to order designs can take 6 weeks + to complete at this time, this does not include the actual shipping time. There is always a signature required with delivery. We offer free standard shipping within the US. 

 

Shipping outside the United States

Please contact us directly for International shipping options.

 

Refunds and Exchanges

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may return your item in new condition with its original packaging within 10 business days of receiving it. We will provide a full refund in the form of store credit once the item has been inspected and reintegrated into our inventory.

Please contact us before returning any items so that we can provide you with a return item code to include in the package.

In special circumstances where a refund is requested instead of an exchange and agreed upon, please note that the refund amount will be calculated after deducting any applicable processing fees, restocking fees, and taxes that cannot be retrieved from the refund amount.

 

Additional Policies and FAQs

We believe in 100% customer satisfaction and we will work with you, as best as we can, to fulfill special orders and meet special deadlines. 

Made to order designs can take 8+ weeks to complete depending the time of year. Please contact us with any special requests or questions.

 

Legal

PRIVACY STATEMENT:

Your privacy is important to Raintree. This privacy statement provides information about the personal information that Raintree collects, and the ways in which Raintree uses that personal information. 

Personal information collection

 

Raintree may collect and use the following kinds of personal information:

  • information about your use of this website
  • information that you provide using for the purpose of registering with the website
  • information about transactions carried out over this website
  • information that you provide for the purpose of subscribing to the website services
  • any other information that you send to Raintree

 

Using personal information

 

Raintree may use your personal information to:

 

  • [administer this website;]
  • [personalize the website for you;]
  • [enable your access to and use of the website services;]
  • [publish information about you on the website;]
  • [send to you products that you purchase;]
  • [supply to you services that you purchase;]
  • [send to you statements and invoices;]
  • [collect payments from you; and]
  • [send you marketing communications.]

 

Where Raintree discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Raintree may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

 

Securing your data

 Raintree will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Raintree will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered via this website will be protected by encryption technology.

 

Affirm:

In order to offer you Affirms payment methods, we might in the checkout pass your personal data in the form of contact and order details to Affirm, in order for Affirm to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Affirm’s own privacy notice.

 

Cross-border data transfers 

Information that Raintree collects may be stored and processed in and transferred between any of the countries in which Raintree operates to enable the use of the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.

 

Updating this statement

Raintree may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

 

Other websites

 

This website contains links to other websites. Raintree is not responsible for the privacy policies or practices of any third party.

 

Contact us

If you have any questions about this privacy policy or Raintree’s treatment of your personal information, please write:

 

  • by email to raintreevermont@gmail.com or
  • by post to Raintree 101 Church St Burlington VT 05401

 

 

Credit

This document was created using a Contractology template available at http://www.freenetlaw.com.

 

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